General Terms and Conditions (GTC)

Last updated: August 2026

General provisions (§§ 1–8)

§ 1 Scope of application, provider

(1) These General Terms and Conditions (hereinafter “GTC”) apply to all orders, inquiries and commissions that are processed via the online shop under the brand “outarc” (hereinafter “online shop”), via the contact form or on the basis of an individual offer. They apply both to the supply of goods and to work and conversion services on the customer’s vehicles.

(2) The provider and contracting party is:

Philipp Andreas
Hegerade 18b
24248 Mönkeberg
Germany
E-mail: info@outarc.net
VAT ID no.: DE336905680

(hereinafter “provider” or “we”).

(3) The GTC apply both to consumers and to entrepreneurs; both are hereinafter referred to uniformly as “customer”. Pursuant to § 13 BGB (German Civil Code), a consumer is any natural person who enters into a legal transaction for purposes that predominantly can be attributed neither to their commercial nor to their self-employed professional activity. Pursuant to § 14 BGB, an entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

(4) These GTC apply exclusively. Deviating, conflicting or supplementary general terms and conditions of the customer shall only become part of the contract if and to the extent that we have expressly agreed to their application in text form. This requirement of consent applies in every case, even if we carry out the delivery without reservation in the knowledge of conflicting terms of the customer.

(5) Individual agreements in the respective offer and in the order confirmation take precedence over these GTC (§ 305b BGB).

(6) The version of these GTC valid at the time of the order or of the acceptance of the offer shall be authoritative.

§ 2 Subject matter of services and categories of services

(1) The provider engineers, manufactures and sells self-developed campervan conversion modules and accessories (in particular for vehicles of the Mercedes-Benz Sprinter type and comparable vehicles) and, in addition, provides engineering design, conversion and installation services on the customer’s vehicles. The products are CAD-designed and, depending on the component, manufactured by machining (CNC) or additively (3D printing); individual manufacturing steps may be carried out as contract manufacturing by third parties.

(2) The range is divided into three categories of services with different contract procedures:

(3) §§ 1 to 8 and 15 to 20 contain the provisions applicable to all categories of services. For conversion projects of category C, §§ 9 to 14 apply in addition and, insofar as they contain deviating rules, take precedence.

§ 3 Conclusion of contract

A. Accessories (direct ordering in the online shop)

(1) The presentation of the accessory items in the online shop does not constitute a legally binding offer, but a non-binding invitation to place an order (invitatio ad offerendum).

(2) By submitting the order via the online shop, the customer submits a binding offer to conclude a purchase contract for the items contained in the cart.

(3) After receipt of the order we send the customer a confirmation by e-mail. If the order is paid via the online checkout, we accept the customer’s offer with this confirmation; the purchase contract is thereby concluded. If the order is placed without payment via the online checkout, the confirmation of receipt of the order does not yet constitute acceptance; in that case the purchase contract is only concluded once we accept the order by means of a separate order confirmation by e-mail or dispatch the ordered goods or make them available for collection.

B. Modules, roof racks and custom-made products (custom manufacture by offer)

(4) Goods of category B are manufactured as individual custom-made products according to the customer’s specifications. For these products the customer first submits a non-binding inquiry via the contact form.

(5) On the basis of the inquiry we prepare an individual offer in text form (e.g. by e-mail) tailored to the specific customer requirements, stating in particular the specification, price, delivery and shipping conditions. We are bound by this offer until the date stated therein; in the absence of such a statement, a binding period of four weeks from the date of the offer applies. The contract is concluded when the customer expressly accepts the offer in text form within this period. Requests for changes by the customer are deemed to be a new inquiry.

C. Conversion projects

(6) Conversion projects are carried out exclusively on the basis of an individual, written offer. The offer describes the scope of services, the items with prices, the expected construction time and the terms of payment.

(7) We are bound by the offer until the date stated therein; in the absence of such a statement, a binding period of four weeks from the date of the offer applies. The contract is concluded when the customer accepts the offer in text form within this period.

(8) Offers for conversion projects are regularly based on a feasibility study or preliminary planning. The detailed engineering design is only carried out after the order has been placed. Items that are expressly designated as provisional in the offer are finally confirmed after completion of the engineering design and once binding supplier or third-party service offers are available. If this results in a deviation of more than 10 % of the respective item, we will agree this with the customer before we execute the item or place a binding order with the supplier; in this case the customer may deselect the item concerned.

For all categories

(9) We store the contract text (order or commission data) and send it to the customer together with these GTC and the withdrawal policy by e-mail. There is no separate customer account for retrieving the contract text. These GTC can be accessed and saved on the website at any time.

(10) The contract is concluded in the German language.

§ 4 Prices

(1) All prices stated in the online shop are prices in euros and are gross prices including the applicable statutory value added tax of currently 19 %. The provider is subject to standard taxation and shows the value added tax.

(2) Shipping costs may be added to the prices of the goods. The amount of the shipping costs results from § 6 of these GTC as well as from the information given during the ordering process and is shown separately before the order is placed.

(3) In the case of goods of category B, the prices shown in the online shop – including where they are presented as “from” prices or as the result of a configuration – are non-binding gross prices including 19 % value added tax. Only the price of the individual offer is binding; this offer also shows any freight or bulky goods costs separately.

(4) In the case of conversion projects, the items in the offer are shown as net amounts; the value added tax is added separately at the end of the list. Prices for components and appliances are based on the price level stated in the offer.

(5) In the case of conversion projects with an agreed construction time of more than four months, we are entitled to pass on evidenced increases in the purchase prices for components, appliances and third-party services, provided these occur after conclusion of the contract and are not attributable to us. On request, we will evidence the increase by presenting the supplier documents. If the increases taken together exceed 5 % of the order total, the customer has a right of rescission with regard to the part not yet executed; in this case the settlement is governed by § 14 para. 3. Prices for our own services (engineering design, manufacture, installation) remain unchanged.

§ 5 Terms of payment

(1) Payment via the online checkout pursuant to paragraph 2 as well as bank transfer after invoicing are available. In the case of goods of category B and in the case of conversion projects, the modalities stated in the offer or in the order confirmation apply, including any advance payment or payment on account arrangements. The specific payment modalities are communicated to the customer prior to conclusion of the contract.

(2) For accessories, an online checkout with payment via Stripe (credit card; Stripe Payments Europe, Ltd.) is available. Payment is made by redirection to the payment service provider. Card data are not processed or stored on our servers. In this respect the terms of use and privacy terms of the payment service provider apply in addition.

(3) The order is completed by means of the button “order with obligation to pay”; only upon its activation does the customer place an order subject to payment (§ 312j para. 3 BGB).

(4) Unless otherwise agreed in the offer, invoice amounts are due for payment without deduction within 14 days of the invoice date.

(5) If payment is not made, the customer shall be in default in accordance with the statutory provisions. If the customer is in default of payment, we are entitled to demand default interest at the statutory rate.

(6) The customer is only entitled to a right of set-off if their counterclaims have been legally established or are undisputed or acknowledged by us. If the customer is an entrepreneur, they are only entitled to a right of retention on account of counterclaims arising from the same contractual relationship.

§ 6 Delivery, shipping costs and local pickup

(1) Delivery is made to the delivery address specified by the customer, unless otherwise agreed. Via the online shop we deliver within Germany. Deliveries to other countries as well as shipments that exceed the size or weight limits of parcel shipping are made by individual arrangement; we will communicate the costs separately before conclusion of the contract.

(2) The expected delivery time for accessories is generally approx. 4–5 working days after conclusion of the contract or – in the case of agreed advance payment – after receipt of payment, unless stated otherwise in the online shop for the respective item or as a general notice (e.g. business closure). In the case of goods of category B, the delivery time results from the individual offer.

(3) Shipping costs for accessories (parcel shipping within Germany):

In the case of individual accessory items, a selected option may make it necessary to ship the item as bulky goods. In this case the additional costs are included in the surcharge for the option and are shown with the item; apart from this, only the above parcel flat rate is charged.

(4) Modules and roof racks: Modules are shipped by freight shipping (pallet), roof racks as bulky goods. The freight or bulky goods costs incurred for this are determined on a case-by-case basis and are shown and charged separately in the individual offer.

(5) Local pickup: By prior arrangement (scheduled appointment), free local pickup at the location in 24248 Mönkeberg is possible. Place and date are agreed individually. Local pickup is not available for selection in the online checkout; it must be arranged via the contact form before the order is placed.

(6) Conversion projects: No shipping takes place. The customer provides the vehicle at the agreed place of execution and collects it there again after acceptance. The customer bears the costs of travel and transfer, unless otherwise agreed.

(7) If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods passes to the customer upon handover to the transport company. If the customer is a consumer, the risk only passes upon handover of the goods to the customer or to a person authorised by them to receive the goods; this also applies if the consumer has commissioned the dispatch, unless the consumer has themselves commissioned the transport company and we have not previously named it.

(8) If the customer is in default of acceptance or culpably breaches other duties to cooperate, we are entitled to demand compensation for the damage incurred in this respect in accordance with the statutory provisions.

§ 7 Dates and periods of execution

(1) Stated delivery and execution times are non-binding unless they have been expressly agreed as binding.

(2) In the case of conversion projects, the construction time stated in the offer begins at the later of the following points in time: order confirmation, receipt of the first payment on account, provision of the vehicle by the customer or release of the engineering design by the customer.

(3) Delays that are due to missing or delayed cooperation by the customer extend the periods of execution accordingly.

(4) Events of force majeure as well as unforeseeable supply chain disruptions, operational disruptions, industrial disputes or official measures not attributable to us extend the periods of execution by the duration of the impediment plus a reasonable start-up time. We will inform the customer without delay. If the impediment lasts longer than four months, either party may rescind the contract with regard to the part not yet executed; in this case the settlement is governed by § 14 para. 3.

§ 8 Retention of title

(1) In contracts with consumers we retain title to the delivered goods until full payment of the purchase price.

(2) In contracts with entrepreneurs we retain title to the delivered goods until full settlement of all claims arising from the ongoing business relationship. The commercial customer is entitled to resell the goods in the ordinary course of business; they hereby assign to us all claims in the amount of the invoice amount accruing to them from the resale against a third party. We accept the assignment. The customer remains authorised to collect the claim even after the assignment.

(3) In the case of conversion projects we expressly point out that installed parts may, through their connection with the customer’s vehicle, become essential components thereof pursuant to §§ 946, 947 BGB and that a retention of title lapses in this respect. The remuneration is therefore secured by the agreed payments on account pursuant to § 9.

(4) The customer is obliged to treat the goods subject to retention of title with care. In the event of access by third parties to the goods subject to retention of title, in particular in the case of seizures, the customer must notify us without delay.

Special provisions for conversion projects (§§ 9–14)

§ 9 Payments on account

(1) In the case of conversion projects we are entitled to demand payments on account corresponding to the level of performance achieved in each case (§ 632a BGB).

(2) The amount, the due date and the triggering milestones of the payments on account are agreed individually in the offer and shown separately there.

(3) Payments on account do not constitute acceptance and do not represent an acknowledgement that the work is free of defects.

(4) If the customer is in default with a due payment on account for more than 14 days, we are entitled, after prior notice and the setting of a reasonable grace period, to suspend the works. The periods of execution are extended accordingly; the customer bears any additional costs incurred to the extent that they are responsible for the default.

(5) After acceptance we issue the final invoice; it is due for payment in accordance with § 5 para. 4.

§ 10 The customer’s vehicle, custody and insurance

(1) The customer provides the vehicle for the duration of the execution at the agreed place of execution. Place and period are agreed in text form.

(2) The customer keeps the vehicle insured at their own expense for the entire duration of the execution (at least third-party liability and partial comprehensive insurance) and provides evidence of this on request. The vehicle remains the property of the customer; we do not acquire any title to it.

(3) We keep the vehicle in custody with the care of a prudent businessperson at a locked storage location. For damage to the vehicle we are liable in accordance with § 16.

(4) The customer removes all personal items before handover. We accept no liability for items left behind.

(5) We are permitted to carry out test drives for functional testing, for presentation to a technical inspection organisation and for registration. The customer ensures that insurance cover exists for these journeys.

§ 11 The customer’s duties to cooperate

(1) The customer is obliged:

(2) If the customer fails to comply with their duties to cooperate despite the setting of a reasonable grace period, we are entitled to assert the additional costs incurred and – after a further reasonable period has expired without result – to terminate the contract. § 14 paras. 2 and 3 apply accordingly to the settlement.

(3) If the customer does not provide the vehicle within twelve months of the order confirmation, either party may terminate the contract. § 14 paras. 2 and 3 apply accordingly to the settlement.

§ 12 Acceptance

(1) After completion we notify the customer in text form that the work is ready for acceptance and agree an acceptance date.

(2) The customer is obliged to accept the work within 14 days of receipt of the notification, provided there are no material defects. Acceptance may not be refused on account of immaterial defects (§ 640 para. 1 sentence 2 BGB); defects identified are recorded in the acceptance report and remedied by us without delay.

(3) A report is prepared on the acceptance, which both parties sign. It contains identified defects, outstanding works and deadlines for their remedy.

(4) If the customer does not accept the work within the period pursuant to paragraph 2 without specifying material defects, the work is deemed to have been accepted upon expiry of that period (§ 640 para. 2 BGB). We point out this legal consequence separately in the notification pursuant to paragraph 1. Towards consumers this notice is given in text form.

(5) Upon acceptance the risk passes to the customer and the limitation period for claims based on defects begins. The final invoice becomes due in accordance with § 9 para. 5.

(6) If the customer uses the vehicle as intended after collection pursuant to § 6 para. 6, the work is deemed to have been accepted unless material defects are notified in text form within 14 days of collection.

§ 13 Changes and additional services

(1) Requests for changes by the customer after conclusion of the contract require text form.

(2) Before execution we inform the customer of the effects on the price and the period of execution. The change is only carried out after confirmation by the customer.

(3) There is no entitlement to the execution of changes to the extent that these are technically or economically unreasonable for us or render components already manufactured unusable. Costs already incurred for components that have become unusable are to be borne by the customer.

(4) Additional or reduced services are invoiced on the basis of the hourly rates and material prices shown in the offer.

§ 14 Termination

(1) The customer may terminate the contract for a conversion project at any time until completion (§ 648 BGB). The termination requires text form.

(2) In the event of termination by the customer or of a termination pursuant to § 11 para. 2, we are entitled to demand the agreed remuneration. However, we must allow to be set off what we save in expenses as a result of the cancellation of the contract or acquire through other use of our labour or maliciously fail to acquire. It is presumed that we are entitled to 5 % of the remuneration attributable to the part of the service not yet rendered (§ 648 sentence 3 BGB). Both parties reserve the right to prove that the actual amount is higher or lower.

(3) Components already procured and modules already manufactured are to be remunerated by the customer and are handed over to them or fitted after payment in full. Engineering design services already rendered are to be remunerated according to the actual level of performance.

(4) The right of either party to extraordinary termination for good cause remains unaffected.

(5) The customer’s rights arising from any right of withdrawal (§ 17) remain unaffected.

General provisions for all categories of services (§§ 15–20)

§ 15 Liability for defects (warranty)

(1) Unless otherwise stipulated below, the statutory provisions on liability for defects apply.

(2) Towards consumers, in the case of the supply of goods the statutory limitation period for claims based on defects of two years from delivery of the goods applies. The statutory rights of the consumer, in particular the provisions on the sale of consumer goods (§§ 474 et seq. BGB), remain unaffected.

(3) In the case of conversion projects (works) the limitation period for claims based on defects is two years from acceptance (§ 634a para. 1 no. 1 BGB). Towards entrepreneurs it is one year from acceptance.

(4) Towards entrepreneurs the following applies by way of deviation in the case of the supply of goods:

(5) In the case of custom-made products manufactured individually according to customer specifications, deviations based on specifications, dimensions or engineering design requirements provided by the customer do not constitute a defect.

(6) For components and appliances of third parties supplied by us (e.g. batteries, inverters, refrigeration appliances, heaters, windows), the warranty conditions of the respective manufacturer apply in addition. We support the customer in processing manufacturer warranties; the statutory rights in respect of defects towards us remain unaffected thereby.

(7) The following are not deemed to be defects: normal wear and tear, damage caused by improper handling, overloading or non-observance of operating and maintenance instructions, as well as changes made to the conversion by the customer or third parties without our consent.

(8) The above limitations do not apply to claims for damages arising from injury to life, body or health, nor to claims under the German Product Liability Act (ProdHaftG) and in cases of intent or gross negligence.

§ 16 Liability

(1) We are liable without limitation for damages arising from injury to life, body or health based on a negligent or intentional breach of duty, as well as for damages based on intent or gross negligence, furthermore in accordance with the provisions of the ProdHaftG and to the extent of a guarantee assumed by us.

(2) For damages arising from the breach of essential contractual obligations (cardinal obligations) we are also liable in cases of simple negligence, but limited in amount to the foreseeable damage typical for the contract at the time of conclusion of the contract. Essential contractual obligations are those obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the customer may regularly rely.

(3) In all other respects, liability for simple negligence is excluded.

(4) The above limitations of liability also apply for the benefit of our legal representatives and vicarious agents.

§ 17 Right of withdrawal for consumers

(1) In the case of contracts concluded by distance selling or off business premises, consumers have a statutory right of withdrawal of 14 days. The details result from the separate withdrawal policy, which is made available to the consumer in text form before conclusion of the contract and forms part of these GTC. The withdrawal policy and the model withdrawal form are available on the website under “Withdrawal policy”; they each contain a separate section for the supply of goods and for services and works.

(2) Exclusion for custom-made products: Pursuant to § 312g para. 2 no. 1 BGB, the right of withdrawal does not exist in the case of contracts for the supply of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer. This concerns all goods of category B manufactured according to customer requirements – that is, the modules and the roof racks themselves as well as accessories designated as custom-made products and items for which the option “individual adaptation” has been selected. We expressly point this out before the order is placed.

(3) Conversion projects: Insofar as a conversion project comprises services and works on a vehicle already owned by the customer (in particular engineering design, installation, set-up, commissioning, support with the technical vehicle inspection and the registration), the right of withdrawal pursuant to paragraph 1 exists. The exclusion pursuant to paragraph 2 applies in this respect only to the modules and custom-made products manufactured within the scope of the project.

(4) Premature expiry: In the case of contracts for services and works (conversion projects), the right of withdrawal expires prematurely if we have fully performed the service and only began the execution after the consumer gave their express consent thereto and at the same time confirmed their knowledge that they lose their right of withdrawal upon complete performance of the contract (§ 356 para. 4 BGB). If, at the express request of the consumer, we begin the execution before expiry of the withdrawal period and the consumer subsequently withdraws, they owe compensation for the value of the services rendered up to that point.

(5) For prefabricated accessories of category A, the statutory right of withdrawal applies without restriction in accordance with the withdrawal policy.

§ 18 Rights of use in engineering design documents

(1) We reserve all copyrights and rights of use in all engineering design documents, 3D models, drawings, CNC data and calculations prepared by us.

(2) The customer receives the right to use the documents handed over within the scope of the order for the operation, maintenance and repair of the converted vehicle. Passing them on to third parties for the purpose of reproduction or commercial exploitation is not permitted without our consent in text form.

(3) We are entitled to document and publish the executed project in anonymised form for reference purposes, unless the customer objects to this in text form.

§ 19 Dispute resolution

(1) We are not obliged and generally not willing to participate in a dispute resolution procedure before a consumer arbitration board.

§ 20 Final provisions

(1) The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). In the case of consumers, this choice of law only applies to the extent that the protection granted by mandatory provisions of the law of the state of the consumer’s habitual residence is not withdrawn thereby.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, or has no general place of jurisdiction in Germany, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is the provider’s place of business. However, we are also entitled to sue the customer at their general place of jurisdiction. Towards consumers this jurisdiction agreement does not apply; here the statutory jurisdictions remain applicable.

(3) Should individual provisions of these GTC be or become wholly or partly invalid or unenforceable, the validity of the remaining provisions shall not be affected thereby. The statutory provisions shall take the place of the invalid or unenforceable provision.